Return & Refund Policy

Clear, transparent guidelines on order cancellations, returns, and refunds under EU consumer standards.

At Boutsen Dierenspeciaalzaak - Hengelsport, we stand behind the quality of our pet and angling products. If you are not completely satisfied with your purchase, this policy explains your cancellation and return rights, timelines, and procedures.

1. Statutory Right of Withdrawal (14-Day EU Cooling-Off Period)

Under European Union consumer protection regulations, customers have the legal right to cancel and withdraw from an online purchase within 14 calendar days without providing any reason.

• The 14-day cancellation window begins on the day you (or a designated third party other than the carrier) physically receive the goods.
• To exercise your statutory right of withdrawal, notify us via written notice by emailing support@boutsendierenspeciaalzaakhengelsport.com before the 14-day period expires.

2. Store 30-Day Return Policy

In addition to your statutory EU rights, we provide a 30-day return window from the date of package delivery. We accept returns for both defective items and standard returns (remorse/change of mind).

Eligibility Conditions for Return:

• The item must be unused, unwashed, and in its original, resalable condition.
• The product must include all original packaging, tags, manuals, and accessories.
• A valid proof of purchase (such as your Shopify order confirmation email or order number) must be provided.

Non-Returnable Items:

• Opened, unsealed, or partially consumed pet food, treats, or nutritional supplements (for hygiene and animal health safety).
• Items showing obvious signs of animal chewing, pet hair, dirt, or customer-induced damage.
• Gift cards or personalized custom items.

3. Damaged, Defective, or Incorrect Products

Please inspect your order upon arrival. If an item arrives damaged during transit, defective, or incorrect:

1. Contact us within 48 hours of receipt at support@boutsendierenspeciaalzaakhengelsport.com