Terms of service
Terms of Service
Legal conditions governing the use of this website and purchases made with our store.
Overview
This website is operated by BOUTSEN JOZEF, trading as Boutsen Dierenspeciaalzaak - Hengelsport. Throughout the site, the terms “we”, “us”, and “our” refer to Boutsen Dierenspeciaalzaak - Hengelsport. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional policies referenced herein and/or available by hyperlink.
Section 1 - Online Store & Eligibility Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence, or that you are of legal age and have given us your express consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any applicable laws in your jurisdiction (including but not limited to copyright or consumer protection laws).
Section 2 - General Conditions
We reserve the right to refuse service to anyone for legitimate commercial reasons at any time in compliance with applicable consumer laws.
You understand that your data (not including payment card information) may be transferred unencrypted over various technical networks. Payment card information is always securely encrypted in compliance with global payment standards (PCI-DSS) during transfer over networks.
Section 3 - Product Details & Accuracy
We have made every reasonable effort to display as accurately as possible the colors, dimensions, and specifications of our products (including harnesses, leashes, beds, bowls, cat toys, and safety collars). We cannot guarantee that your monitor or display screen will reflect the exact hue or tone of the physical product.
We reserve the right to limit the sales of our products to any person, geographic region (such as Belgium and the Netherlands), or jurisdiction. All product descriptions and pricing are subject to change at any time without notice at our discretion.
Section 4 - Pricing, VAT & Payment Terms
All product prices displayed on the website are denominated in Euros (€) and are inclusive of statutory Belgian Value Added Tax (VAT), unless explicitly stated otherwise.
Delivery charges are clearly calculated and presented to you prior to the finalization of your purchase during checkout. We accept secure payment methods including Bancontact, major Credit Cards, and other verified payment gateways active in our store checkout.
Section 5 - Billing & Account Accuracy
You agree to provide current, complete, and accurate purchase and account information for all orders placed through our store. You agree to promptly update your account and other details, including your email address and payment details, so that we can process your orders and contact you regarding order fulfillment or delivery updates.
Section 6 - Shipping & Cancellation
Order processing, handling timelines, carrier handovers, and delivery terms are governed by our dedicated Shipping Policy. Orders may be cancelled prior to dispatch by contacting our customer support immediately.
Section 7 - Returns, Refunds & EU Statutory Rights
Customer rights regarding statutory withdrawal (14-day EU cooling-off period), 30-day return eligibility, damaged goods, and refund timelines are governed exclusively by our Return & Refund Policy.
Section 8 - Privacy & Data Protection
Your submission of personal information through the store is governed by our Privacy Policy, which complies with the General Data Protection Regulation (GDPR / AVG) applicable across the European Union.
Section 9 - Prohibited Uses
You are strictly prohibited from using the site or its content:
- For any unlawful purpose or to solicit others to perform illegal acts.
- To infringe upon or violate our intellectual property rights or the rights of others.
- To submit false, inaccurate, or intentionally misleading identity or billing information.
- To upload or transmit malicious code, viruses, or interfere with security features of the store.
Section 10 - Governing Law & Jurisdiction
These Terms of Service and any separate agreements whereby we provide you goods or services shall be governed by and construed in accordance with the laws of Belgium. In the event of any legal dispute or claim arising from your use of this site or purchase of products, the competent courts of the judicial district of Limburg, Belgium shall have exclusive jurisdiction, without prejudice to mandatory statutory rights granted to consumers under European Union consumer law.
Section 11 - Online Dispute Resolution (ODR)
In compliance with European Union directives, consumers residing within the EU can also access the European Commission's Online Dispute Resolution platform for out-of-court dispute settlements via: https://ec.europa.eu/consumers/odr.